Frequently Asked Questions

1. General Questions
Title

2. Product Questions
Title

3. Payment Questions
Title

4. Shipping & Delivery Questions
Title

5. Contact & Returns

1. General Questions

Is Vynzo available in stores?

Vynzo products are available exclusively online at www.getvynzo.com.
This ensures that you always receive the highest quality directly from the manufacturer.

What does the 30-day trial mean?

Try Vynzo products for 30 days completely risk-free.
Not satisfied? Just contact us at support@getvynzo.com


Conditions:

  • Return within 30 days
  • Products must be unused and undamaged
  • No returns accepted for used products

2. Product Questions

How do I use the Vynzo product?

Application is simple: Use several times daily according to the product label.
Detailed instructions are listed on the product packaging and on our website.

Are Vynzo products safe and gentle?

Yes. Our cosmetics are carefully formulated to be gentle, effective, and suitable for all skin types — free from harsh chemicals like parabens, sulfates, and artificial fragrances whenever possible. Many of our products are made with naturally derived, skin-loving ingredients and are suitable for daily use, giving you beauty you can trust with confidence.

3. Payment Questions

Which payment methods are accepted?

  • Credit Card (Visa, Mastercard, Amex)
  • PayPal
  • Klarna
  • Apple Pay
  • Google Pay

Can I change or cancel my order?

Yes, within 24 hours after placing your order.
Please contact us as soon as possible at support@getvynzo.com
After 24 hours, cancellations may no longer be possible.

4. Shipping & Delivery Questions

How much are the shipping costs?

Free shipping on all orders over $43 USD

Orders under $43: Shipping rates vary by country and will be shown at checkout.

Which countries do you ship to?

We currently ship to the following countries:

  • Denmark
  • Finland
  • Ireland
  • Israel
  • Malta
  • Netherlands
  • New Zealand
  • Norway
  • Singapore
  • South Africa
  • Sweden
  • United Kingdom
  • United States

You’ll receive a tracking number by email as soon as your order is shipped.

How long does shipping take?

United States: 5–10 business days

International: 5–15 business days

What happens if I enter the wrong shipping address?

Please contact us immediately at support@getvynzo.com.
If the package has already shipped, additional shipping charges may apply.

My package is lost – what should I do?

Just reach out to us at support@getvynzo.com.
We’ll take care of it promptly and help you resolve the issue.

5. Contact & Returns

How can I return or exchange a product?

Contact us within 30 days of receiving your order at support@getvynzo.com
Returns or exchanges are accepted in the following cases:

  • Manufacturing defects
  • Damage during delivery

How can I contact Vynzo?

Our customer support team is available anytime at:
📩 support@getvynzo.com